Privacy Policy
Last updated: July 2026
At The Smith Concept, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through thesmithconcept.com.
This policy complies with the applicable European data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR).
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order, create an account, contact us, subscribe to our newsletter, or interact with our website, we may collect personal information necessary to provide our services.
The information we may collect includes:
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Full name
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Email address
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Telephone number
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Billing and shipping address
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Order details and purchase history
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Communication history with our customer support
For business customers, we may also collect optional information such as:
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Company name
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VAT number
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Tax office details (where applicable)
We only collect information that is necessary for processing your order, providing customer support, and improving your shopping experience.
2. Payment Information
The Smith Concept does not collect, store, or have access to your complete payment card details.
All online payments are securely processed through trusted third-party payment providers and banking systems.
Payment information is handled according to the security standards and privacy policies of the relevant payment provider.
3. When We Collect Information
We collect information when you:
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Place an order through our website
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Create an account
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Contact us through email or contact forms
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Subscribe to our newsletter
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Request information about our products or services
4. How We Use Your Information
We use your personal information for the following purposes:
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To process and fulfil your orders
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To arrange shipping and delivery
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To communicate with you regarding your order
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To respond to customer enquiries
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To provide customer support
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To send marketing communications only where you have given consent
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To improve our website, products, and customer experience
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To comply with legal and tax obligations
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Your personal information is used only for legitimate business purposes and is not sold, rented, or shared with third parties for marketing purposes.
5. Sharing Your Information
We may share limited personal information only with trusted service providers necessary to operate our business, such as:
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Payment providers
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Shipping and courier companies
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Website hosting and technical service providers
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Accounting or legal professionals where required by law
These third parties only receive the information necessary to provide their services and are required to protect your personal data.
6. How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information from:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
Our website uses secure connections (SSL encryption) to protect information transmitted through our website.
Payment transactions are processed securely through external payment providers and are not stored on our website servers.
7. Your Data Protection Rights
Under the GDPR, you have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your personal data
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Restrict or object to certain processing activities
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Request transfer of your personal data (data portability)
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Withdraw consent where processing is based on consent
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Submit a complaint to the relevant data protection authority
To exercise your rights, please contact us at:
Email: thesmithconcept@gmail.com
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit and provide a better browsing experience.
The Smith Concept uses cookies to improve website functionality, analyse website performance, and provide a smoother shopping experience.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation of our website and allow essential functions such as:
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Shopping cart management
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Secure checkout
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Account functionality
Without these cookies, certain website features may not work properly.
Functional Cookies
These cookies allow our website to remember your preferences and improve your browsing experience.
Analytics Cookies
We may use analytics services, such as Google Analytics, to collect anonymous information about website traffic and visitor behaviour.
This information helps us understand how visitors use our website and improve our services.
Marketing Cookies
Where applicable, marketing cookies may be used to provide more relevant advertisements and measure advertising performance.
These cookies are only activated with your consent where required by law.
Managing Cookies
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website and your shopping experience.
Third-Party Links
Our website may contain links to external platforms or services. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, and tax obligations.
When information is no longer required, it will be securely deleted or anonymised.
Contact Information
If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact:
The Smith Concept
Website: www.thesmithconcept.com
Email: thesmithconcept@gmail.com
We reserve the right to update this Privacy Policy when necessary to reflect changes in our practices or legal requirements.